Everything you need to capture, route and resolve requests — managed right inside Microsoft Teams.
Tickets from email or manual creation, queues & routing, assignment, SLAs and full audit history.
Set up in minutes, no new tools for your team to learn.
Connect a support mailbox and turn incoming emails into tickets automatically, complete with the original message and attachments — requesters need no Ticket Helpdesk account.
Agents can open a ticket by hand whenever a request arrives another way — captured in the same queues with its own tracked number.
Organize work into queues per team or topic and route tickets to the right place with rules — nothing falls through the cracks.
Assign tickets to agents, set priorities, and move them through clear statuses from new to resolved.
Keep everyone informed with Teams and email notifications when tickets are created, assigned, updated or resolved.
See volumes, resolution times and workload across queues and agents to keep your support running smoothly.
Every change, comment and status update is recorded, giving you a complete, trustworthy timeline for each ticket.
Manage tickets, queues and assignments directly in your Teams channels.
Seamlessly integrate with your existing Teams workspace.
Keep a small support list organized for free. When your team needs a shared workflow, bring your tickets into Teams or your browser.
A simple starting point
Free template for a small, manually maintained ticket list.
No signup. No email required.
The next step for your team
A shared support workspace in Microsoft Teams or your browser.
Browser setup asks for your email and sends the private workspace link to that address.
Start with a 14-day trial. The Free plan includes 1 support agent, 1 queue, 1 mailbox, 100 tickets per month and 30-day audit retention. Automated email intake and email notifications require a trial or paid plan. Compare app plans.
Start with a 14-day free trial. Choose the plan that fits your team.
Everything you need to run your helpdesk.
For larger teams and advanced needs.
Perfect for personal use or small projects.
Included after your 14-day trial.
Start free trial* The Free plan includes up to 100 tickets per month; the allowance resets on the 1st of each month. When the limit is reached, replying to, editing and creating tickets pauses until the reset or an upgrade. Incoming emails are still collected.
** Public replies sent on the Free plan include a short "created with Ticket-Helpdesk.com - Free" signature above your own signature. It can be removed by upgrading to a paid plan.
Local taxes may be added, depending on your location.
Find answers to the most frequently asked questions below.
Installing Ticket Helpdesk is easy! Simply click the "Add in Microsoft Teams" button above and follow the prompts to add it to your Teams workspace. Alternatively, you can search for "Ticket Helpdesk" in the Microsoft Teams app store.
No. Only agents — the people who triage, assign and resolve tickets — need a license. Requesters who email your support mailbox are always free and need no Ticket Helpdesk account.
Connect a support mailbox and incoming emails are turned into tickets automatically, complete with the original message and attachments. Agents can also create tickets manually. Both paths create tracked tickets in the same queues, and every ticket appears in Microsoft Teams for your team to manage.
Every new workspace starts with a 14-day trial that is unrestricted for 1 user. Your workspace automatically switches to Free when the trial ends: 1 support agent, 1 queue, 1 mailbox, up to 100 tickets/month. Public replies on Free include a "created with Ticket-Helpdesk.com - Free" signature, which a paid plan removes. The ticket allowance resets on the 1st of each month. If it is reached, you can still read tickets and incoming emails keep arriving, but replying to, editing and creating tickets pauses until the reset or an upgrade.
Yes. Every status change, comment, assignment and update is recorded in an audit history for each ticket, so you always have a complete and trustworthy timeline.
Please do not hesitate to get in touch with us about any inquiries, feature requests, bug reports or feedback.
Support languages: 
English and 
German.
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82275 Emmering
Germany
+49 8141 6666766
or
Schedule a meeting
support
teams-helpdesk.com
Mon - Fri: 10:00 - 18:00 CET
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